Sales Consultant responsible for selling previously owned vehicles to retail and commercial customers. Engaging with customers to assess needs and finalize purchase deals.
About the role
- Sr. CX Representative at Gemini providing customer support and technical assistance for complex orders. Collaborating with production and sales teams, resolving customer concerns, and ensuring satisfaction.
Responsibilities
- Providing exceptional service through advanced technical and customer support for complex orders
- Resolving escalated customer concerns using established standard processes
- Identifying process improvements and tracking trends to improve customer experience
- Conducting quotes and ordering by providing technical, pricing, and product guidance
- Training and mentoring peers
Requirements
- Associate or bachelor’s degree in economics, marketing, business, or a related field with 2 – 4 years of sales experience
- Proven ability of establishing advanced working knowledge of subject matter across multiple product lines
- Demonstrated proficiency in delivering exceptional customer service, quality & solutions
- Highly proficient interpersonal, written and verbal communication skills
- Advanced problem-solving and negotiation skills
Benefits
- $0 Health Insurance Premium for Employee-Only Coverage (Plus low-cost premiums for other coverage levels!)
- 4% Retirement Match with Profit Sharing
- Generous Paid Time Off (Vacation, Holiday, Parental, Volunteer, and Sick)
- Dental, Vision, Disability and Life Insurance
- Use of Company Owned Resort in Hayward, WI
- Tuition Reimbursement Program
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