Solutions Architect at Minsait ensuring adherence to business requirements using Netcracker WOM. Responsible for translating business needs into technical solutions and monitoring performance indicators.
About the role
- You’ll become a subject-matter expert on Salesforce DevOps and on Gearset, providing support and advice to users as they implement our product and embed it into their teams.
- You’ll run tailored product demos and guide technical discussions, confidently advising on everything from the intricacies of Git-based development to configuring continuous integration pipelines.
- You’ll demonstrate how Gearset solves user’s challenges and ensure they receive world-class customer support.
- You’ll work in a cross-functional team of developers, salespeople and marketers.
- Your close user contact will also feed into our ongoing product development and be the voice of users throughout the company.
- Work closely with our sales teams to maximise opportunities by building tailored plans that speak to the needs of our users and demonstrate the value of Gearset
- Debug complex issues and provide world-class technical support by developing a deep understanding of Gearset, Salesforce, our users and their challenges
- Provide consultative advice to our customers on best practices in DevOps and how to implement them with Gearset
- Be a customer champion, ensuring their views are represented in the company and driving continual improvement in user satisfaction
- Help improve the technical knowledge of our sales team, coaching them on new developments within Gearset and the wider Salesforce ecosystem
- Influence product development by working closely with our product, marketing and sales teams to collect and digest user feedback
- Maintain a laser focus on quality, with top-notch written and spoken communication
- Keep abreast of our competition, product development and changes to the ecosystem
- Contribute to our support documents to ensure they’re clear and accurate and research and write new content to fill any gaps
Requirements
- Have previous experience in either a technical pre-sales position or sales engineer position, ideally involving Salesforce backup solutions
- Have a technical predisposition and the desire to learn
- Proven technical ability to convey complex technical topics with simplicity
- Proven knowledge of Git/Version control and software development practices
- Can demonstrate exceptional writing skills and attention to detail
Benefits
- On target earnings between $100,000-130,000 depending on experience
- This is a full time opportunity, working Monday to Friday; based from our River North WeWork office, but with the opportunity of flexible home working.
- Opportunity to join our Long Term Incentive scheme
- Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to $2,000 per year
- 25 days vacation allowance plus public holidays
- Dental, vision and healthcare plans (100% for you, 50% for your dependants)
- 401k matching (up to 4%)
- Access to additional health and wellness resources via our Employee Assistance Program and MarketPlace - Perks at Work
- Save money on your commute to work with our Commute Benefits Program
- Life insurance
Job title
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Experience level
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Degree requirement
No Education Requirement
Location requirements
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