Onsite Relationship Associate – Office Administrator

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About the role

  • Relationship Associate managing accounts and driving growth for independent auto dealers. Focusing on customer experience and teamwork to meet branch goals in the Cincinnati/Dayton market.

Responsibilities

  • Manage accounts and enhance dealer growth by engaging in focused performance-related discussions
  • Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues
  • Identify dealer needs to promote product solutions and campaigns
  • Manage, service, and mitigate risk on customer accounts
  • Manage existing accounts and drive new growth opportunities
  • You will be part of a small, local team responsible for providing financing (floorplanning) for independent auto dealers
  • You will be involved in driving a positive customer experience and identifying organic growth opportunities

Requirements

  • Two years of experience in customer-facing roles
  • One year in sales or sales support
  • A valid driver's license with reliable and dedicated transportation
  • Ability and desire to frequently travel 25-50% within your market
  • Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity
  • Ability to use and understand technology required for your position such as mobile applications and software
  • Ability to work independently and autonomously when needed as well as part of a team
  • High level of accountability towards local goals and business targets
  • Previous auto industry experience
  • Experience with Google Workspace, Salesforce, and Tableau (Nice to Have)
  • Bilingual is preferred (Nice to Have)

Benefits

  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
  • Immediately vested 401K (US) or RRSP (Canada) with company match
  • Paid Vacation, Personal, and Sick Time
  • Paid maternity and paternity leave (US)
  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
  • Robust Employee Assistance Program
  • Employer paid Leap into Service Day to volunteer
  • Tuition Reimbursement for eligible programs
  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
  • Company culture of internal promotions, diverse career paths, and meaningful advancement

Job title

Relationship Associate – Office Administrator

Job type

Experience level

JuniorMid level

Salary

$24 - $26 per hour

Degree requirement

No Education Requirement

Tech skills

Location requirements

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