Call Center Agent in Florida Department of Revenue assisting taxpayers with inquiries on tax bills and delinquencies. Requires bilingual ability in English and Spanish, and prior customer service experience.
About the role
- Call Center Representative handling healthcare service inquiries for Rhode Island Medicaid members by providing accurate support. Responsibly addressing claims, billing, and eligibility inquiries in a hybrid work environment.
Responsibilities
- Answer 40–50 inbound calls daily from providers and Medicaid members, delivering clear, accurate, and empathetic assistance.
- Research and resolve eligibility, billing, and claim-related questions using available resources and Medicaid guidelines.
- Document all inquiries and outcomes within the system, ensuring timely follow-up and resolution.
- Support enrollment activities by processing updates, mailing provider correspondence, and assisting with quality control checks.
- Train and assist new team members to ensure consistent service delivery and knowledge sharing.
Requirements
- Two or more years of customer service experience, either face-to-face or by phone, preferably in a healthcare or call center setting.
- Strong communication and active listening skills with the ability to handle complex or sensitive inquiries.
- Detail-oriented, dependable, and capable of managing multiple tasks in a fast-paced environment.
- Proficient in computer systems and data entry with solid typing skills.
- Previous medical, insurance, or medical billing experience preferred but not required.
Benefits
- flexible vacation policy
- 401(k) employer match
- comprehensive health benefits
- educational assistance
- leadership and technical development academies
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