Head of Call Center driving customer service excellence and team leadership in a leading Medispa in Canada. Overseeing operations and ensuring high performance in a dynamic environment.
About the role
- Call Center Representative supporting clients with health services inquiries at Gainwell. Collaborating with teams to resolve inquiries and ensure service level agreements are met.
Responsibilities
- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
- Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
- Adhere to the client’s SLAs and consistently meet production targets
- Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
- Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
Requirements
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries.
Benefits
- Health benefits (medical, dental, and vision) begin on Day 1 of employment.
- 401(k) with company match and additional benefits become available within the first few months.
- Employees can take advantage of the flexible vacation policy after 90 days of employment.
- Career growth and advancement opportunities are encouraged and supported.
- A company-provided computer is supplied for work use.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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