Contact Center Representative assisting customers with banking inquiries at TD. Delivering legendary service by resolving issues and offering personalized support to clients.
About the role
- Call Center Specialist building lasting member relationships and educating on financial services at Corning Credit Union. Responsible for troubleshooting, resolving inquiries, and processing transactions.
Responsibilities
- Build lasting member relationships with every interaction
- Troubleshoot and resolve member questions
- Perform a variety of financial transactions
- Educate members on the products and services that best meet their financial needs
- Maintain appropriate knowledge of core systems and CCU's products and services
- Answer incoming calls and member questions in a prompt and professional manner
- Present and explain beneficial products to members
- Open new memberships, accounts, and services
- Assist members with requests for account research needs
- Collect information needed to process outgoing bank wires and ensure accuracy and safety
- Proactively educate members on the ease of doing business with CCU through electronic service channels
- Assume responsibility for other projects or duties as required or assigned
Requirements
- Prior call center or customer service experience preferred but not required
- Strong customer service and interpersonal skills
- Ability to connect well with members via telephone
- Highly flexible
- Exceptional verbal and written communication skills
- Exceptional attention to detail
- Strong problem-solving skills
- Confidence in promoting appropriate products and services
- Technical aptitude with experience using mobile banking and other apps or financial services
- A bachelor’s degree or other form of secondary education preferred, commensurate work experience will also be considered
- A high school diploma or GED is required
Benefits
- competitive base salary
- annual bonus plan
- exceptional benefits package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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