Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Service Agent resolving queries via telephone, email, and social media for Go.Compare. Delivering excellent customer service and demonstrating empathy across various channels.
Responsibilities
- Ensure that we can resolve customer queries and deliver excellent customer service
- Demonstrate excellent listening skills and show empathy to customers across multiple channels including telephone, email, social media and reviews
- Have knowledge of what it is to work in the financial services industry following FCA guidelines
Requirements
- Customer service - you'll have experience working in a role where your primary focus has been delivering excellent service to customers, we're very open to backgrounds and some of our best Agents have come from customer-facing roles within hospitality, contact centres and retail!
- Experience delivering service to customers through multiple channels including phone, email, chat, video calls and service through social media.
Benefits
- Uncapped leave, because we trust you to manage your workload and time
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend and get rewarded when they join Future
- Wellbeing support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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