Customer Service Director at Gofor Delivers improving operational efficiencies and customer experience within hybrid logistics. Collaborating with sales and operations to drive success across processes.
About the role
- Customer Service Agent resolving queries via telephone, email, and social media for Go.Compare. Delivering excellent customer service and demonstrating empathy across various channels.
Responsibilities
- Ensure that we can resolve customer queries and deliver excellent customer service
- Demonstrate excellent listening skills and show empathy to customers across multiple channels including telephone, email, social media and reviews
- Have knowledge of what it is to work in the financial services industry following FCA guidelines
Requirements
- Customer service - you'll have experience working in a role where your primary focus has been delivering excellent service to customers, we're very open to backgrounds and some of our best Agents have come from customer-facing roles within hospitality, contact centres and retail!
- Experience delivering service to customers through multiple channels including phone, email, chat, video calls and service through social media.
Benefits
- Uncapped leave, because we trust you to manage your workload and time
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend and get rewarded when they join Future
- Wellbeing support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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