Transforming customer service processes at Grupo Bancolombia using established methodologies. Leading design and implementation efforts for client-centric solutions in Medellín, Colombia.
Responsibilities
Diseñarás e implementarás soluciones para la transformación de los procesos de la Vicepresidencia de Servicios para los Clientes.
Centrarás en el cliente y haciendo uso de metodologías, técnicas y herramientas establecidas por el banco.
Diseñarás, implementarás y estabilizarás los modelos detallados de los procesos para las soluciones planteadas.
Apoyándote de la instancia que sea necesario para validar la pertinencia de los diseños.
Evolucionarás y mantendrás actualizada la caracterización Inteligente de los procesos generados o intervenidos.
Liderarás la materialización de la experiencia del cliente/empleado en el diseño de los procesos.
Aplicarás técnicas, métodos y herramientas cuantitativas, analíticas, de simulación y/o de automatización para el análisis y diseño de los procesos.
Requirements
Profesional graduado en administración de empresas, ingeniería industrial, de producción y/o carreras afines.
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