Collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful
Troubleshooting issues and recommending or explaining product and service features that are best suited to the customer’s needs
Successfully resolving complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge
Building sustainable relationships of trust through open and interactive communication
Collaborating with your teammates to come up with new initiatives to surprise & delight our customers
Coordinating closely with your teammates to ensure support is covered during all business hours
Gathering trends in issues and feedback and reporting them to your supervisor
Working closely with the rest of the support team to ensure there is coverage during all business hours being a champion of Fullscript
Requirements
Proven experience in customer-centric roles, ideally in retail or hospitality.
Passion for customer happiness and a positive, engaging demeanor.
Ability to multitask and excel in a dynamic environment.
Dedication to delivering excellence in every interaction.
Strong communication and organizational skills.
Embracing change and welcoming new challenges.
Enjoyment of collaborative teamwork.
Curiosity and a continuous learning mindset.
You must be flexible in scheduling to support customers across North America.
Familiarity with Zendesk and SaaS productivity tools is a plus.
Benefits
Competitive Compensation
Flexible Paid Time Off program
Fullscript’s RRSP match program
Stock Options
Customizable benefits package (medical, dental, vision) with HSA
Discount on Fullscript catalog of products for family & friends
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