Hybrid Customer Support Specialist

Posted 3 days ago

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About the role

  • Collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful
  • Troubleshooting issues and recommending or explaining product and service features that are best suited to the customer’s needs
  • Successfully resolving complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge
  • Building sustainable relationships of trust through open and interactive communication
  • Collaborating with your teammates to come up with new initiatives to surprise & delight our customers
  • Coordinating closely with your teammates to ensure support is covered during all business hours
  • Gathering trends in issues and feedback and reporting them to your supervisor
  • Working closely with the rest of the support team to ensure there is coverage during all business hours being a champion of Fullscript

Requirements

  • Proven experience in customer-centric roles, ideally in retail or hospitality.
  • Passion for customer happiness and a positive, engaging demeanor.
  • Ability to multitask and excel in a dynamic environment.
  • Dedication to delivering excellence in every interaction.
  • Strong communication and organizational skills.
  • Embracing change and welcoming new challenges.
  • Enjoyment of collaborative teamwork.
  • Curiosity and a continuous learning mindset.
  • You must be flexible in scheduling to support customers across North America.
  • Familiarity with Zendesk and SaaS productivity tools is a plus.

Benefits

  • Competitive Compensation
  • Flexible Paid Time Off program
  • Fullscript’s RRSP match program
  • Stock Options
  • Customizable benefits package (medical, dental, vision) with HSA
  • Discount on Fullscript catalog of products for family & friends

Job title

Customer Support Specialist

Job type

Experience level

Mid levelSenior

Salary

CA$40,000 - CA$50,000 per year

Degree requirement

No Education Requirement

Location requirements

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