Hybrid Senior CRM Manager – B2B

at Front Row

• Job title: Senior CRM Manager – B2B
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Hamburg, Germany

About the role

• Senior CRM Manager driving B2B client strategies and optimizing HubSpot solutions for ecommerce growth at Front Row. Collaborating on high-impact CRM initiatives to enhance client relationships.

Responsibilities

• You partner closely with our B2B clients to create and execute CRM strategies that support their business goals and drive longterm growth
• You configure and tailor HubSpot CRM to meet complex client requirements, ensuring scalable setups and seamless integrations with other tools and platforms
• You manage and maintain CRM databases, ensuring data accuracy, integrity, and strong governance.You manage and maintain CRM databases, ensuring data accuracy and integrity
• You analyze lifecycle and customer interaction data, translating insights into strategic recommendations and impactful optimizations
• You design and manage advanced workflow automations within HubSpot to improve efficiency and enhance customer engagement
• You generate comprehensive reports and insights to assist clients in data-driven decision-making
• You conduct training sessions for clients on using HubSpot CRM and provide ongoing support to optimize their CRM usage

Requirements

• You have at least 4–5 years of professional experience in CRM with a strong B2B focus and proven success in managing complex CRM initiatives
• You have strong expertise in HubSpot CRM, with a deep understanding of its features, customization options, and integration capabilities to build scalable CRM solutions
• You excel at developing CRM strategies that align with diverse client needs and business goals, ensuring scalable and highquality execution
• You are proficient in managing multiple projects simultaneously, from planning and execution to monitoring CRM initiatives
• You bring a strong customercentric mindset and set high standards for service quality, ensuring client needs are understood, met, and proactively supported
• You have excellent verbal and written communication skills for client interactions, stakeholder alignment, and training sessions in English - German is a plus
• You have a strong aptitude for identifying challenges within CRM systems or strategies and devising effective solutions

Benefits

• 💼 … having strategic influence on high-impact CRM initiatives that drive innovation and measurable business growth.
• 🎯 … gaining exposure to a wide range of industries, from established German and international brands to fast-growing digital players.
• 🚀 … taking ownership of your own projects, growing professionally, and continuously developing your strengths with the Gallup StrengthsFinder – backed by an unlimited learning budget.
• 🌍 … being part of a company where diversity and inclusion aren’t just values on paper but the foundation of our success. With over 30 nationalities, we thrive in a truly international environment.
• 🤝 … collaborating with clients as trusted partners, working at eye level, and embracing a no-bullshit attitude – because we know what we’re doing and take pride in being thought leaders in our field.
• ⏳ … having the flexibility to design your work-life balance with remote work options, flexible working hours, and the freedom to choose between 20 to 40 days of vacation per year.
• ☀️ … working from abroad once a year at our Sunshine Office, combining productivity with inspiration from new surroundings.
• 🎉 … enjoying regular afterworks, unforgettable team getaways, and a company culture where we genuinely enjoy working together – and it shows!
• 🏢 … benefiting from a modern office in the heart of Hamburg, bike leasing, an attractive pension plan, and the HVV-Deutschland Ticket to get you where you need to be.
• 💆 … having access to mental wellbeing support through OpenUp, a lunch allowance, and much more - because we care about your health and happiness.
• 💡 Want to be part of this journey? Join us and shape the future with us!