Strategic Partnerships Manager at Polpharma identifying innovative technologies and solutions for the healthcare sector. Building partnerships to drive growth and develop innovative healthcare strategies.
About the role
- Key Account Manager handling enterprise accounts for an AI-powered customer communications platform. Building relationships and driving account growth and technology transformation for strategic customers in Paris.
Responsibilities
- Own and grow a portfolio of Aircall’s largest and most strategic customers
- Build deep, multi-threaded relationships across customer organizations
- Develop and execute structured account plans
- Act as a trusted advisor to customers on modern communication strategies
- Help customers identify new use cases and operational efficiencies
- Own Net Revenue Retention (NRR) performance across the assigned portfolio
- Lead commercial discussions for renewals, upsells, and contract expansions
- Establish and manage executive sponsorship relationships between Aircall leaders and customer executives
- Act as the internal quarterback for enterprise accounts
Requirements
- Fluent in English and French
- Proven experience in managing and growing enterprise or strategic accounts within a B2B SaaS environment
- Strong interest and appetite for AI technologies
- Proven success owning renewals, expansions, and Net Revenue Retention (NRR) targets
- Strong ability to build executive relationships with senior stakeholders
- Experience leading strategic customer conversations around technology transformation
- Highly structured and data-driven approach to account planning and pipeline management
- Strong cross-functional leadership skills
- Excellent written and verbal communication skills
- Comfortable operating in a fast-paced, high-ownership environment
- Willingness to travel for customer onsite meetings
Benefits
- Competitive salary package & benefits
- Work-life balance
- Fast-learning environment
- Entrepreneurial team spirit
- Active inclusion within the business
- Opportunities for professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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