Content & Analytics Execution Lead operationalizing banking processes for Truist's Commercial Banking. Collaborating with teams to improve client and teammate experience while mitigating risks.
About the role
- Content Moderation Advisor reviewing and moderating user-generated content for safety and compliance. Providing guidance on moderation processes while collaborating with internal teams.
Responsibilities
- Review and moderate user-generated content (text, images, videos, and audio) in line with company policies and community guidelines.
- Support quality assurance initiatives by identifying gaps and suggesting process improvements.
- Identify, assess, and take appropriate action on content that violates platform standards.
- Provide advisory support and recommendations on content moderation decisions and best practices.
- Escalate sensitive or high-risk cases to relevant teams in a timely and accurate manner.
- Stay up to date with changes in policies, regulations, and emerging content trends.
- Collaborate with internal teams to improve moderation workflows and policy enforcement.
Requirements
- Bachelor’s degree or relevant experience in content moderation, trust & safety, or customer support
- English proficiency at C1/C2
- Previous experience in content moderation or advisory roles is an advantage.
- Strong analytical and decision-making skills with high attention to detail.
- Ability to handle sensitive or potentially distressing content in a professional manner.
- Excellent written and verbal communication skills.
- Ability to work in a team and independently while adhering to strict guidelines and deadlines.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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