Insurance Transfer Representative generating leads for Licensed Insurance Agents via inbound calls. Answering eligibility questions and transferring calls while maintaining professionalism.
About the role
- Commercial employee managing claims and risk processes with Auto Fleet Control. Involvement in customer service and internal process development while ensuring compliance with insurance standards.
Responsibilities
- Participate in cross-departmental projects and further develop internal processes
- Telephone claims intake and provide support to customers, partners and repair shops
- Processing incoming and outgoing invoices, insurance reimbursements and payment processes
- Assessment of damages and liability, decision on claim settlement, coordination with insurers
- Repair shop and insurer handling, including obtaining approvals from insurers, inspections and repair authorizations
Requirements
- Strong communication skills and ability to work in a team
- Ability to work independently and with attention to detail
- Some experience in a complex service environment or industry
- Interest in claims processes and numerical data, and strong IT affinity
- Completed commercial vocational training or a business-related degree
Benefits
- Various development opportunities and coaching
- Modern office in the heart of Hamburg and the option to work from home
- Plenty of room for initiative and the opportunity to experiment, learn and make changes
- EGYM WELLPASS membership and participation in the Corporate Benefits program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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