Managing Director leading global strategy for client experience & advisor support in Wealth Custody. Driving innovative solutions and ensuring exceptional service through diverse wealth management offerings.
About the role
- Customer Support Representative providing support for nuclear and medical professionals mainly in Sweden and Norway. Working independently with an international team, resolving customer inquiries.
Responsibilities
- Support customers with product and service questions via email and telephone calls
- Open new customer accounts and update existing accounts
- Enter orders
- Initiate corrective action, when necessary, to resolve complex customer requests or needs
- Provide assistance and guidance on customer web-portal
- Handle credits and various invoice questions
- Answer shipping questions and other logistics assistance
- Process master data and client lists accurately
Requirements
- Excellent customer service skills
- Strong oral and written communication skills
- Experience with multiple IT platforms, proficiency with Email, Excel, Word
- Ability to deal with data that is of a sensitive and confidential nature
- Attention to detail
- Ability to multi-task, prioritize, and manage time effectively
- Effective decision-making skills coupled with the ability to problem solve
- Ability to track errors and escalate to other departments
- Fluent in Swedish and English
- Ability to work independently
- Results driven
Benefits
- An exciting and varied job in the field of radiation safety products.
- Comfortable with phone calls and writing personalized answers to customer requests.
- Opportunity to participate in post-production activities such as padel and corporate events with the FHS Hovås team.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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