Sales Support Specialist ensuring timely and accurate Commercial Finance transactions while providing customer service support to Account Managers. Collaborating with teams for process improvements and documentation accuracy.
About the role
- Channel Support Representative responsible for order flow process and logistics management at Fluke. Addressing delivery issues, processing quotes, and maintaining customer communication.
Responsibilities
- Take appropriate actions by researching and resolving problems or complaints regarding inaccurate and/or improper deliveries, damages and claims.
- Supply all required information and documents regarding delivery, customs regulation and formalities, transportation/shipping and invoicing/e-invoicing.
- Inform the customers about prices, delivery times, content of the order and any other commercial or technical information by phone, email and online
- Process Quotes based on sales or customer input
- Process orders and complaints
- Troubleshoot issues and connection issue of the orders transferred via EDI or other solutions
Requirements
- Intermediate-level (MBO) or equivalent in experience.
- At least 1 year of experience in general office, accounting, shipping, or transportation.
- Self-sufficient, problem solver, can-do mentality.
- Customer focused – supporting our customers with the company values in mind.
- Good computer skills
- Good skills in using ERP - CRM system
- Good Skills in using Excel.
- Fluent in these languages: English and one of the European Languages is a plus.
Benefits
- Growth Opportunities – Fluke encourages internal mobility and career development, giving employees the chance to explore different paths and grow into their next role.
- Cross-Functional Exposure – This position connects you with multiple departments, offering a broad view of the business.
- Innovative and Industry-Leading Brand – Fluke is a globally recognized leader in test and measurement solutions, providing a stable and respected platform for your career.
- Culture of Learning and Support – Fluke values learning agility and continuous improvement, fostering an environment where your ideas and contributions make a real impact.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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