Channel Support Representative responsible for order flow process and logistics management at Fluke. Addressing delivery issues, processing quotes, and maintaining customer communication.
About the role
- Sales Support Specialist ensuring timely and accurate Commercial Finance transactions while providing customer service support to Account Managers. Collaborating with teams for process improvements and documentation accuracy.
Responsibilities
- Effectively communicate and collaborate as a team to achieve daily tasks. Strong attention to detail, numerical skills, good understanding of documentation, banking and settlement procedures in financial services environment. Identifies simple and efficient solutions.
- Ensure all documentation is accurately recorded and is compliant with De Lage Landen standards and to ensure all operational tasks and duties have been met within a time frame.
- Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests received via phone and email.
- Applies agreed business procedures to ensure strict compliance with company policies, including completion of all training requirements.
- Champion constant process improvement and automation across the business, improving efficiencies, accuracy and customer service.
- Undertake other operational tasks as directed by the Team Leader.
- Identify and resolve problems before they impact on DLL, customers, dealers and/or vendors.
- Excellent understanding of various vendors and their different subsidy programs and requirements.
- Interpreting credit approvals and issuing Letters of Offer
- Collaborating with credit and legal team to ensure all conditions are met, relevant documentation issued and executed via DocuSign
- Liaise with 3rd party financiers for execution of Deed of Priorities, Deed of Release etc
- Lodge Master PPSR and ALLPAP registrations
- Customer Onboarding and training
- Supplier set ups and compliance checks
- Recording of approvals received from Dealers/Vendors in a timely manner in line with business requirements
- Liaise with other business functions (Credit, Sales & Legal) to ensure correct execution of requests
- Review of requests received to ensure completeness and accuracy
- Ensure all requests are accurately actioned & booked into system within agreed time frame
- Attend to Floor Plan administration requests received through FM box and by phone
- Data entry and adhoc requests
- Accurate identification & allocation of daily payments received
- Reconciliations requested by internal & external stakeholders
- Completing adhoc requests including but not limited to payment reversals, waives & any other payment related request
Requirements
- Prior exposure to vendor finance and understanding of Commercial Finance process
- Ability to suggest improvements to systems and processes
- Ability to effectively share knowledge
- Excellent communication skills (verbal & written)
- Must be a team player but have the ability to work autonomously
- Shows initiative
- Able to work in a very fast-paced environment and adapt to situations
- Ability to identify and meet internal and external customer requirements
- Ability to develop and maintain relationships with internal and external clients
- Timely & accurate computer data entry
- Intermediate to advanced computer skills
- Strong attention to detail
- A strong negotiator
- Ability to prioritise and work with minimum supervision
- Good time management with ability to manage conflicting demands and meet deadlines
- Experience in data entry & outbound phone calls
- Previous experience in operations, customer service and collections is desirable
Benefits
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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