ServiceNow Senior Architect at OCT Consulting shaping technology solutions for federal clients. Leading design, implementation, and customization of ServiceNow solutions to meet operational needs.
About the role
- ServiceNow Engineer developing and implementing solutions across ServiceNow modules for Fortive's global environment. Collaborating with stakeholders to enhance workflows and automate processes.
Responsibilities
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Design and develop solutions on the ServiceNow platform.
- Implement integrations between ServiceNow and other enterprise applications.
- Ensure compliance with ServiceNow development standards, low-code/no-code, configuration-not-customization and other best practices.
- Maintain a high standard of code quality by writing clean, efficient, and maintainable code optimizing for performance.
- Ensure that our ServiceNow services are interoperable, maintainable, and scalable, supporting seamless employee and customer experiences.
- Act as Tier 3 escalation point for the ServiceNow Operations team to assist with resolution of issues with ServiceNow applications or integrations.
- Stay updated with the latest ServiceNow features and enhancements and recommend improvements.
- Communicate technical problems and solutions to both technical and non-technical audiences.
- Participate in process design workshops and kaizen events.
- Other Duties as assigned or required.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Strong passion for customer service and user experience.
- Excellent problem-solving and communication skills.
- Comfortable working in a lean, fast-paced technology environment with high expectations.
- 3+ years of experience in ServiceNow development and administration.
- Strong familiarity with the core ServiceNow platform and proven experience in at least two of the following capabilities – ITSM, ITOM, CSM, CMDB/CSDM, SecOps, HRSD.
- Ability to understand business requirements and convert them into technical designs.
- Proven bias for low-code/no-code approaches to development.
- Proficiency in JavaScript, Glide API, and ServiceNow scripting.
- Experience integrating ServiceNow with other enterprise systems.
- Familiarity with the Agile methodology and working with Stories and Sprints to deliver new capabilities.
- Ability to work effectively in a team environment with aggressive deadlines and multiple priorities.
- Ability to work independently with minimal supervision while delivering results.
- Acts as a mentor and resource for other colleagues.
- Ability to lead small projects with manageable risks.
Benefits
- Flexible work arrangements
- Occasionally required to travel both nationally and internationally
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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