Technical Support Specialist providing technical support to end users of software and hardware systems at Casella. Managing service requests and ensuring user satisfaction with IT services.
About the role
- Business Support Analyst enhancing operational efficiency and customer satisfaction at Fortive Corporation. Engaging in contract management, procurement, and commercial support responsibilities within a collaborative team.
Responsibilities
- Process purchase orders using the iBuy system.
- Coordinate supplier quotes and maintain accurate supplier records.
- Manage procurement of mobile devices and Claro lines, including approvals and documentation.
- Oversee approvals and signatures for commercial documents from clients, distributors, and suppliers.
- Ensure signed contracts are stored in CM Spring and liaise with the Legal team.
- Coordinate delivery and collection of contracts and related documents.
- Monitor compliance for comodato contracts and create dashboards to track fixed assets.
- Collect and organize documentation for billing processes.
- Act as a Salesforce (SFDC) support resource, creating reports and dashboards for leadership.
- Centralize internal communications and assist with performance monitoring.
- Provide logistical support for internal and commercial events.
- Coordinate local and international shipments.
- Manage office-related requests and periodic supply needs (e.g., EPPs).
- Support onboarding for new employees and other relevant activities.
Requirements
- Experience in business support, customer success, or administrative roles.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and communicate effectively with stakeholders.
- Proficiency in Microsoft Office tools; familiarity with procurement systems (e.g., iBuy) and Salesforce is a plus.
- Knowledge of contract management processes (nice-to-have).
- Experience creating dashboards and reports for leadership (nice-to-have).
- Advanced English and Spanish proficiency for communication with global teams (nice-to-have).
Benefits
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and career growth.
- Collaborative and inclusive work environment.
- Flexible work arrangements to support work-life balance.
- Health and wellness programs.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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