IT Customer Support Analyst providing technical support and solutions for desktop applications in Las Vegas. Engaging with employees and users for effective IT service delivery and problem resolution.
KG
Hybrid Technical Support, Automotive (Passenger Cars & Commercial Vehicles)
Posted 7 hours ago
About the role
- Technical support role for Kienzle Automotive, addressing hardware and software issues in vehicle technology. Involves customer support, training, and process improvement.
Responsibilities
- You analyze technical faults and resolve hardware and software issues
- You configure and commission systems such as WT, UDS or DSRC-RP
- You are responsible for telephone-based consultation and support across the Kienzle portfolio
- You support our B2B customers in 1st-level support – by phone, email and remotely via TOPdesk and NetSupport
- You conduct online trainings and technical briefings for our customers
- You document solutions clearly and practically
- You contribute ideas and help us continuously improve support processes
Requirements
- Technical training with a focus on automotive technology, electrical systems or IT/EDP, or an equivalent qualification
- Experience with vehicle electronics, diagnostic technology and IT systems
- Excellent German language skills, spoken and written, for customer support and documentation, and good English skills
- Very good PC and MS Office skills
- Structured, independent and solution-oriented working style
- Service orientation and strong communication skills
- Valid Class B driving license
Benefits
- Flexible working with home office options
- No Saturday shifts or emergency duty – weekends remain free
- 30 days of vacation
- Flat hierarchies and an open, informal culture (first-name basis)
- Individual development & coaching
- Regular employee events
- A collegial team with strong cohesion
- Company bike – also for private use
- Company pension plan
- Corporate Benefits with attractive discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Corporate Finance Technical Analyst supporting Navient’s asset‑backed securitization program. Preparing datasets, validating models, and collaborating with cross - functional teams.
IT Support Analyst at Verithus providing user support and monitoring systems for compliance with LGPD. Responsible for identifying issues and proposing solutions.
Technical Support Engineer engaging with customers to resolve cloud platform issues. Collaborating with R&D teams in Rotterdam while supporting customer success.
Technical Support & Installation Engineer specializing in installation and technical support for lift technology. Working with Syntium products and providing customer assistance across the UK.
Engineer providing advanced support for video distribution platforms at Consort Group. Responsible for operational conditions and technical support in audiovisual environment.
T2 Support Engineer managing complex technical cases for a global security company in EMEA. Collaborating with teams to resolve issues and maintain customer satisfaction.
Senior Customer Support Engineer focusing on delivering post - sales support for Incorta's business intelligence platform. Resolving technical inquiries and assisting Support engineers in troubleshooting complex issues.
Technical Support Engineer resolving technical issues for HackerRank's enterprise SaaS platform. Driving prioritization with engineering and providing customer - focused solutions.
Senior Software Support Engineer leading resolutions for software, hardware, and network issues at CELUM. Fostering collaboration and continuous improvement within support and operations teams.