IR
IT Help Desk team leader at Ironclad, managing support for technology needs and team collaboration. Overseeing technology policies and supporting executive leaders' assistance.
About the role
- Support a multi-shift operation in a manufacturing plant.
- Must be able to work flexible hours in support a multi-shift operation. Requires rotating schedule to support business processes. (Days, nights, and potentially weekends).
- Shift schedule is published in advance on an annual basis.
- Providing technical support and troubleshooting assistance to end-users on the plant floor.
- This includes diagnosing and resolving hardware, software, and network issues, as well as providing training and support to help users effectively utilize technology.
- In addition to your technical expertise, you will also be required to perform physical activities such as moving assets and equipment around the plant. This may involve lifting, carrying, and pushing heavy objects, so you must be physically fit and able to work in a demanding environment.
- To be successful in this role, you should have a strong understanding of IT systems and be comfortable working with a variety of hardware and software applications.
- You must also have excellent communication skills, as you will be working closely with end-users, managers, and other IT professionals to identify and resolve technical issues.
- Provide technical support (IT applications, infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
- Interface with corporate IT and business owners to prioritize improvement efforts.
- Support plant floor systems/PDO teams in resolving incidents: Provide triage and business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Network Operations) as necessary.
- Focus on the integration / long term maintenance of applications and hardware.
- Assist plant IT Manager with managing assignments and workload.
- Develop, maintain, and share accurate support documentation.
- Support of local network equipment in a Cisco based environment.
- Support of local applications across both physical and virtual server environments: Windows, Linux, and CAAS.
- Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT platform, software-defined network, Apple iOS devices, and Android-based equipment.
- Overall, this is a challenging and rewarding role that requires a unique blend of technical skills and physical abilities. If you are a motivated and dedicated IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
Requirements
- High School diploma or equivalent
- 2+ years of experience supporting Enterprise IT in areas such as:
- Dell PC’s, Dell Laptops, HP Printers, and HP Server
- Windows server and Windows Active Directory/ADFS
- Server administration; Windows (2012+) or Linux
- Familiar with Cisco routers and switches to include basic staging, troubleshooting and cable installation.
- Experience with Office365.
- Strong written and verbal communication skills
- **Even better, you may have...**
- Bachelor's degree Computer Science, Information Technology or related.
- A strong desire to learn manufacturing operations and business practices from an IT perspective is required.
- A willingness to learn and adapt to new technologies is required.
- Ability to multi-task; managing multiple tasks
- Work efficiently and effectively with diverse, cross-functional teams under stressful circumstances
- Ability to communicate effectively with business users and IT professionals including globally distributed teams.
- The ability to adjust communications appropriately for the audience across all levels of management and technical knowledge.
- Motivated self-starter
- Identifying, investigating, and solving problems without supervision
- Manufacturing experience is preferred, but not required.
- Willing to learn Cisco software-defined architecture (SDA) troubleshooting and implementation.
- Knowledge of Openshift CAAS hosting
- Knowledge of MQTT messaging protocol
- Experience with Android and/or iOS, iPhones, iPads.
- Experience with SharePoint.
- Experience with Office automation, Windows, PC’s & Printers
- Any plant floor automation experience is highly desired (Control systems, PLC’s, etc.)
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
PT
Prevlink santé au travailTechnicien Informatique – CDD 6 mois
IT Technician ensuring the inventory and maintenance of company computer systems. Involved in recycling and network management across various sites in Île - de - France.
BU
BuiltSenior IT Engineer
Senior IT Engineer designing automations and enhancing IT infrastructure at Built, a SaaS - focused real estate finance platform.
IT Engineer focusing on infrastructure and services in industrial settings for renowned companies. Collaborate in a dynamic team with opportunities for growth and development.
GL
GlobalPeopleTransitionsIT Engineer – Mobile Device Management
IT Engineer maintaining global Ivanti Neurons for MDM infrastructure. Supporting mobile devices and infrastructure projects in a hybrid work environment.
GL
GlobalPeopleTransitionsIT Engineer
IT Engineer responsible for the maintenance and development of Ivanti Neurons for MDM infrastructure. Supporting mobile hardware selection and complex support requests across iOS, macOS, and Android.
GL
GlobalPeopleTransitionsIT Engineer – Mobile Device Management
IT Engineer managing Ivanti Neurons for MDM and mobile hardware infrastructure at ALDI. Supporting international mobile device projects and complex INFRA related support requests.
NV
IT Infrastructure Manager leading the development and operational excellence of core infrastructure systems at nVent. Mentoring teams and managing key infrastructure initiatives for global operations across various locations.
SO
SONDAAgente Mesa de Ayuda
Agente Mesa de Ayuda en SONDA proporcionando asistencia comercial y técnica. Cumpliendo indicadores de rendimiento y gestionando solicitudes para garantizar la satisfacción del cliente.
VK
Vogelsang GmbH & Co. KGIT Support, Helpdesk – First-Level Support
IT Support staff providing both remote and on - site assistance at Vogelsang GmbH. Engaging in user support handling various IT inquiries and continuous process improvement.