Lead Sales Associate at Casa de Montecristo delivering a premium cigar experience and leading a team to achieve sales goals. Responsibilities include guest engagement, team leadership, and operational excellence.
About the role
- Sales Order Processor supporting Mobile Sales team and ensuring efficient provisioning of mobile services for Focus Group. Involves direct client interaction and managing customer accounts.
Responsibilities
- Deliver outstanding customer service at all times
- Provision of mobile orders for all major networks via Wholesale and Distribution carriers
- Assist and support mobile sales team
- Direct interaction with client and sales team via email, calls and face to face
- Managing customer accounts
- Updating system for handset orders and invoicing
- Handset purchasing through 3rd party suppliers
- Answering questions about products and services
- Monitoring calls and ensuring call waiting is kept to a minimum
- Communicating with different sectors of the business
Requirements
- Excellent organisational and time management skills
- Effective at managing multiple competing priorities
- Maintaining a high workload
- Excellent telephone manner and skills
- Deliver outstanding level of customer service via phone, email and letters
- Administration experience, using excel and word
- Ability to use own initiative
- Excellent attention to detail
- Experience with CRM databases
- Ability to meet deadlines
Benefits
- Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
- Enjoy paid volunteering days to support causes you care about.
- Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
- Join in on regular social events and connect with your colleagues in a fun and relaxed environment.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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