Senior Account Executive engaging with enterprise customers and enhancing relationships for revenue growth. Position at Cloudera focused on driving strategic sales initiatives and improving customer success.
About the role
- Customer Engagement Executive focused on retaining relationships and driving sales growth for existing customers. You'll manage a portfolio of established accounts while ensuring customer satisfaction and identifying upsell opportunities.
Responsibilities
- Conducting introduction calls and regular check-ins with your portfolio of customers
- Understanding each customer's business needs and challenges
- Recommending relevant products and upgrades from our full technology stack
- Cross-selling and upselling services that genuinely add value
- Maintaining strong relationships to improve retention and satisfaction
- Identifying referral opportunities to help customers grow their own network
- Managing your pipeline and customer interactions in our CRM
Requirements
- Ability to build rapport and curious to ask questions over the phone
- Comfortable with technology and learning new products
- Motivated and Ambitious
- Persistent and Resilient
- Ability to manage multiple priorities and meet deadlines
Benefits
- Company pension
- Wellbeing support
- Perks platform with discounts
- Regular team socials
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