Ad Operations Specialist implementing online media programs at HealthCentral. Troubleshooting ad delivery and providing support across multiple teams to enhance user experience and campaign success.
About the role
- Director of Service Operations leading strategic innovation and operational excellence at Flutter Entertainment. Overseeing service delivery, budget, and vendor management in a hybrid environment.
Responsibilities
- Develop and implement the service operations strategy, in alignment with business objectives
- Driving improvements, measurable performance, and transformation across the business area
- Foster a culture of excellence and innovation, keeping our customers at the heart of everything your team do
- Handle the annual budget, conducting regular financial analysis to understand return on investment and efficiency of the service
- Oversee the service, taking a birds-eye view of incidents, performance, and governance, and taking actions where needed
- Supervise relationships with key suppliers, ensuring that service standards are met and implementing risk management where needed
- Driving operational excellence at every turn, as well as ensuring best practice quality assurance, risk management, and compliance; also find ways to optimise process and drive automation.
Requirements
- Robust experience at leadership level within service operations, IT service management, Technology vendor management or a related field
- Ideally, within a complex, global, ever-evolving organisation
- Depth of technical skill, with understanding of frameworks (ITIL), service management frameworks, cloud technologies, AI and automation, and vendor management
- Strategic thinker and problem-solver, with proven track record of driving organisational change and building credibility and trust at all levels
- Make it your business to understand and anticipate the evolving market dynamics, always exploring opportunities for Flutter to respond to change and shape the future
- Agility - energised by new situations and able to adapt in order to see opportunities within ambiguity.
Benefits
- Bonus scheme
- Uncapped holiday allowance
- Enhanced pension scheme
- Private healthcare
- Life assurance
- Income protection
- £1,000 annual self-development learning fund
- Invest via the Flutters Sharesave Scheme
- Enhanced parental leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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