LG
LADbible GroupAccount Director
Account Director managing social - first campaigns and content creation for major brands at LADbible Group. Leading projects powered by AI in a hybrid work environment.
About the role
- Drive revenue growth by identifying repair opportunities across core, non-core, and new prospective clients
- Collaborate with all customers to develop tailored solutions that meet their evolving business needs and align with FleetPride’s offerings.
- Work closely with each core account to ensure customer revenue meets or exceeds sales growth targets
- In partnership with service center leadership, develop and implement strategic account plans that outline growth opportunities and milestones for core accounts.
- Prospect potential new customers and onboard them to the FleetPride network of offerings
- Analyze customer data to identify trends, track progress, and make informed decisions that drive customer growth and retention.
- Monitor key performance indicators (KPIs) for each core account, such as revenue growth, retention rates, category expansion, etc.
- Collaborate with service center leadership on account performance, pipeline management, and overall strategy to support financial targets of assigned Service Centers
- Serve as the primary point of contact for the service centers sales functions
- Develop and maintain strong, long-term relationships with key stakeholders within the core accounts
- Facilitate regular customer engagements through onsite visits and sales calls to ensure ongoing satisfaction and alignment with customer objectives
- Implement strategies to ensure core customer retention, including monitoring account health, identifying additional repair opportunities, and proactively addressing potential risks of churn.
- Address and resolve customer issues or challenges in a timely and effective manner, ensuring minimal disruption to their business.
- Utilize FleetPride’s CRM system to track all account activities, customer interactions, and key data points to ensure accurate and up-to-date customer records, pipeline, and sales activities.
- Maintain the integrity of customer data by regularly updating information, including contact details, address updates, and sales opportunities.
- Work closely with service center team members to ensure seamless customer experience and alignment of efforts across departments.
- Coordinate with service center leadership to ensure that core account management strategies are aligned with broader business objectives.
- Continuously seek opportunities to enhance the core account management process, improve customer experience, and drive more significant results.
- Collaborate with service center leadership and local team members by attending and participating in team huddles, safety meetings, etc.
- Stay informed about industry trends, customer developments, and competitive offerings to better serve all accounts.
Requirements
- High School Diploma (or GED or High School Equivalence Certificate) required
- Valid driver's’ license with clean driving record.
- 1 year of B2B sales experience; preferred
- Understanding of the heavy-duty parts and service industry, prior industry experience; preferred
- Demonstrated mechanical inclination and interest in FleetPride’s industry
- Basic knowledge of MS Excel, MS Word, MS PowerPoint
- Experience with CRM utilization; preferred
- Experience with Power BI utilization; preferred
Benefits
- Health insurance
- 401(k)
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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