Collections Team Leader managing the collections and recovery function at FleetPartners. Leading a team of Collections Consultants while contributing to reporting and month-end processes.
Responsibilities
Lead and manage the Collections function and team of Collections Consultants
Assist with Collections Consultant duties when required
Oversee month-end processes, including Loss Provisions and Write-Offs
Generate daily and monthly reporting on collections activities
Engage with and manage external partners for repossessions, legal action, and field visits
Ensure all accounts in Collections are actioned efficiently and effectively
Build and maintain strong internal stakeholder relationships
Requirements
Proven experience in employee leadership and team management
Excellent written and verbal communication skills
Intermediate computer skills, including Excel and accounting software
Experience managing external support partners for field visits, repossessions, and legal referrals
Experience handling hardship cases in IDR and EDR capacities
Strong ability to prioritise, multitask, and manage competing deadlines
Proven ability to identify, plan, and implement new initiatives
Benefits
Up to 27 days of annual leave per year
A ‘Dress for your Day’ policy
Flexible and hybrid working arrangements in our stunning North Sydney office overlooking the bridge
Rewards programme, including a range of discounts from a variety of retailers
An extensive range of other employee benefits
16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers
Financial specialist ensuring company liquidity through advanced credit and collections analysis. Engaging with business areas to mitigate risks and align practices with corporate guidelines.
Credit and Collections Analyst managing customer collections process at Metergy Solutions. Reviewing payment data and mitigating credit risk while fostering positive customer relationships.
Collections Senior Process Associate handling accounts receivable and customer disputes for international clients. Managing customer communications and collaborating with team members to improve processes.
Patient Collections Coordinator ensuring timely account payments for CVS Health. Handling patient accounts with a focus on customer service in a fast - paced environment.
Late Stage Collections Specialist negotiating loan repayments and advising borrowers on options for Carrington Mortgage Services. Handling diverse loan servicing functions with a focus on compliance and customer support.
Late Stage Collections Specialist I at Carrington Mortgage Services counseling borrowers on loan modification and collections. Responsible for managing calls and providing alternatives for borrowers in financial distress.
Provide customer support handling escalations in collections for Carrington Mortgage Services. Resolving complex customer calls and ensuring compliance with regulations in a hybrid schedule.
Credit and Collection Coordinator ensuring management of accounts receivable and compliance with internal policies. Leading team to improve processes and driving financial KPIs in Monterrey, Mexico.
Credit Analyst supporting credit and collections processes for Bridgestone's East Region teams. Maintaining compliance and collaboration with internal teams in a hybrid work environment.
Credit Analyst supporting credit and collections processes at Bridgestone. Collaborating with internal teams to ensure compliance and improve processes while maintaining customer accounts.