Debt Collection Consultant managing client accounts for Creditas. Engaging clients to understand and resolve payment issues while providing excellent service.
About the role
- Collections Team Leader managing the collections and recovery function at FleetPartners. Leading a team of Collections Consultants while contributing to reporting and month-end processes.
Responsibilities
- Lead and manage the Collections function and team of Collections Consultants
- Assist with Collections Consultant duties when required
- Oversee month-end processes, including Loss Provisions and Write-Offs
- Generate daily and monthly reporting on collections activities
- Engage with and manage external partners for repossessions, legal action, and field visits
- Ensure all accounts in Collections are actioned efficiently and effectively
- Build and maintain strong internal stakeholder relationships
Requirements
- Proven experience in employee leadership and team management
- Excellent written and verbal communication skills
- Intermediate computer skills, including Excel and accounting software
- Experience managing external support partners for field visits, repossessions, and legal referrals
- Experience handling hardship cases in IDR and EDR capacities
- Strong ability to prioritise, multitask, and manage competing deadlines
- Proven ability to identify, plan, and implement new initiatives
Benefits
- Up to 27 days of annual leave per year
- A ‘Dress for your Day’ policy
- Flexible and hybrid working arrangements in our stunning North Sydney office overlooking the bridge
- Rewards programme, including a range of discounts from a variety of retailers
- An extensive range of other employee benefits
- 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Collections Team Lead at Enova mentoring contact center representatives for successful customer experiences. Collaborating with management for team efficiency and effectiveness in a hybrid work environment.
Customer support specialist at Atento, focusing on negotiating telecommunication service debts. Role includes hybrid/in - person training and customer engagement in São Caetano do Sul.
Collections Junior Specialist handling billing, payment communications, and account management for Infobip. Ensuring client payment concerns are addressed efficiently while following company procedures.
Managing the collections process for Comcast Business by addressing delinquencies and resolving inquiries through effective communication methods. This role ensures customer accuracy and satisfaction while adhering to company guidelines.
Customer service specialist for a telecom company negotiating debts for telecommunications services. Identifying client needs and providing solutions while using specific systems for records.
Coordinador de Procesos Operativos y Automatización en fintech, asegurando calidad de datos y KPIs operativos. Colaborando entre Collections, Tecnología y áreas estratégicas para maximizar la eficiencia operativa.
Collections Analyst managing accounts receivable and collection efforts for law firm. Collaborating with attorneys to maintain client relationships and ensure timely payments.
Credit Control role ensuring cash collection for local and International customers worldwide. Managing cash allocations, invoicing, and high - level customer service as part of the Finance team in Raleigh.
Collections Representative handling utility receivables for the Region of Peel. Addressing customer inquiries and resolving collections issues through various communication channels.