Senior Capability Analyst at Sanofi managing regulatory capabilities and compliance. Leading cross - domain roadmap and digital transformation initiatives for global regulatory strategy.
About the role
- Junior CX Analyst supporting customer inquiries through different channels. Enhancing client experience and proposing process improvements in a hybrid work model.
Responsibilities
- Atender os clientes da companhia pelos canais direcionados (voz, e-mail ou chat), alinhados à demanda e direcionados da área;
- Apoiar a melhor experiência dos nossos clientes, atendendo a todos com cordialidade e fomentando os valores da cia;
- Coletar feedbacks dos clientes, levantando as principais dores, e direcionando para o setor de melhorias contínuas;
- Preencher corretamente as informações necessárias dentro do CRM da cia (Hubspot);
- Realizar consultas em ferramentas de suporte ao cliente;
- Entender o fundo da demanda do cliente, realizando interfaces possíveis com outras áreas da cia, evoluindo a resolução do problema do cliente;
- Propor melhorias para os processos da área.
Requirements
- Experiência prévia com rotinas de RH ou Departamento Pessoal;
- Conhecimento em espelho de ponto, controle de jornada e legislação trabalhista;
- Vivência atendendo clientes em temas relacionados a processos trabalhistas ou rotinas de pessoal.
Benefits
- Cartão Flash (o tão amado rosinha!) com benefícios flexíveis: refeição, alimentação, mobilidade, saúde, educação, cultura e bem-estar
- Plano de saúde
- Seguro de vida
- Licença-maternidade e paternidade estendidas + Auxílio creche
- Day off no seu aniversário 🎂
- Modelo de trabalho híbrido e flexível + Auxílio home office + Experiências no escritório
- Descontos exclusivos com parceiros no app da Flash
- TotalPass
Job title
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Not specified
Degree requirement
Location requirements
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