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HealthfirstDirector, Performance Improvement
Director of Performance Improvement responsible for PI initiatives and team leadership at Healthfirst. Collaborating with operations to enhance business processes and productivity measures.
About the role
- Develop overall packaging strategy aligned to client segmentation and company objectives, ensuring global consistency while allowing for local market adaptations
- Analyze client usage patterns and preferences to identify optimal package and bundle combinations; collaborate with Product and Marketing on compelling value propositions and buyer guides
- Monitor and analyze competitor pricing strategies, tactics, and product offerings and incorporate learnings into our models
- Segment‑led design: Convert client segmentation into clear packaging tiers and add‑ons with simple value narratives and fences (e.g., usage thresholds, capability gating, outcome limits)
- Select and operationalize the right price metrics per segment (seats, usage, or outcomes) with thresholds, guardrails, and migration rules
- Build rate cards (including for data products/APIs) and create bundling strategies that increase adoption and customer lifetime value while protecting realized price
- Design and run new‑logo and renewal pilots; analyze price achievement and realized price vs. target; scale what works
- Partner with Commercial Policy to maintain list/target/floor logic, discount bands, and gives/gets; prepare proposals for the Pricing Committee/Council and close the loop with enablement
- Design dashboards and controlling mechanisms to track pricing performance (override rates, win‑rate by band, attach rate, time‑to‑quote, renewal uplift), identify areas for improvement, and measure the impact of packaging initiatives
- Align entitlement, identity, and telemetry with Platform for data feeds/APIs; define usage event schemas and thresholds that are measurable, auditable, and customer‑friendly
- Recommend licensing standards (fair use, caching, redistribution) in partnership with Legal and Contract Governance
- Collaborate effectively with Commercial, Marketing, Product Development, Finance, Legal, and other departments to ensure alignment on strategies and objectives
- Communicate pricing strategies and decisions clearly to stakeholders at multiple levels; participate in cross‑functional initiatives that improve profitability and accelerate growth
- Set a clear roadmap; run disciplined pilots; socialize decisions
- Partner with Sales Enablement to deliver value statements, objection playbooks, and ROI tools that make it easy to sell value instead of discounts
Requirements
- 12+ years in B2B SaaS/Data pricing or product monetization with hands‑on packaging ownership
- Proven ability to translate segmentation into packages and price metrics; practical Willingness‑to‑Pay and price‑testing experience
- Strong analytical and financial acumen; comfort with CPQ/CRM/BI; familiarity with usage telemetry concepts
- Excellent leadership and executive communication; able to simplify complex choices for the field and drive cross‑functional alignment
- Experience pricing data products/APIs and partnering with Legal on licensing/fair‑use rules
- Knowledge of Fitch Solutions’ business lines and products; MBA or quantitative background
Benefits
- Hybrid Work Environment: 3 days a week in office required based on your line of business and location
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
- Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
- Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
- Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
- Inclusive Work Environment : A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
- Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community
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