Director of Business Operations responsible for operational execution at Smartech AI. Transforming AI strategy into high - performance reality with a focus on standardization and decision frameworks.
About the role
- BPM Engineer designing automation solutions for Fitch Ratings with a focus on workflow and AI technologies. Collaborating with business leaders and engineering teams to enhance processes across multiple platforms.
Responsibilities
- Architect game-changing automation solutions – Design and build sophisticated workflows, rules engines, and intelligent integrations on the Decisions BPM platform that transform complex business requirements into elegant, scalable flows that underpin the Credit module platform as well as other key analytical systems.
- Partner with business leaders as a trusted advisor – Engage directly with stakeholders to understand their challenges, co-create solutions, guide process optimization, and ensure technical implementations balance ambition with engineering excellence and best practices
- Champion quality, innovation, and AI exploration – Establish technical standards, conduct reviews, implement CI/CD pipelines, and experiment with integrating AI/ML capabilities into workflows while solving complex performance and architectural challenges
- Cultivate a learning-first culture – Mentor junior engineers, facilitate knowledge sharing sessions, research emerging BPM and AI trends, document insights, and create an environment where continuous learning, experimentation, and growth thrive
- Extend capabilities through code – Leverage with scripting languages such as Python and R to enhance BPM solutions with data processing, analytics integration, API connections, and intelligent automation that creates differentiated value
- Commitment to continuous learning – Track record of staying current with emerging technologies and applying new knowledge to solve business challenges.
Requirements
- Proven expertise in business process management, modeling, and hands-on development with BPM platforms in enterprise environments, with demonstrated success delivering scalable automation solutions
- Decisions BPM platform experience strongly preferred – Deep hands-on expertise designing workflows, rules engines, forms, and integrations (this is your chance to work extensively with the platform you love)
- Strong technical foundation – Solid grasp of software development concepts (data structures, algorithms, exception handling), SQL and database design, and the ability to create schemas that support complex business processes
- Stakeholder collaboration excellence and insatiable curiosity – Proven ability partnering with non-technical business leaders, communicating complex technical concepts to diverse audiences, and a track record of continuous learning and applying new knowledge to solve real problems.
Benefits
- Strategic influence with immediate impact – Shape the enterprise automation roadmap as a trusted advisor to senior stakeholders while your solutions go live to thousands of global users, transforming manual processes into seamless automated experiences
- Continuous learning and career growth – Access to training, certifications, conferences, and a community that values curiosity and staying ahead of trends, with opportunities to mentor talent, present at technical forums, and establish yourself as a thought leader
- Flexibility and world-class environment – Work from premier offices in London, Manchester, or Toronto with hybrid flexibility, competitive compensation, comprehensive benefits, and a culture that values both innovation and work-life harmony
Job title
Job type
Experience level
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Not specified
Degree requirement
Tech skills
Location requirements
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