Onsite Senior Analyst, Business Process Improvement

Posted 17 hours ago

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About the role

  • Senior Analyst in Business Process Improvement at Mastercard, ensuring resource optimization for project engagements across various markets while enhancing operational excellence.

Responsibilities

  • Prioritize and allocate resources across tracks and markets
  • Manage capacity and availability by maintaining accurate data on skills
  • Execute staffing processes using internal tools throughout the engagement lifecycle
  • Provide insights and reporting on utilization, capacity, and staffing metrics
  • Collaborate globally with staffing peers and leadership
  • Drive operational excellence by improving processes

Requirements

  • 5–8 years in professional services/consulting resource management
  • Strong business acumen
  • Proven stakeholder management with senior leaders
  • Data & metrics orientation
  • Project management excellence
  • Experience with staffing tools and systems (Salesforce, PSA, Tableau, Confluence)

Benefits

  • Career growth
  • Professional problem-solving skills
  • Collaboration with international teams

Job title

Senior Analyst, Business Process Improvement

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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