Technical Support Manager overseeing implementation and support of Newgen Loan Origination system for SouthState. Engaging with product teams and ensuring optimal platform performance across the organization.
About the role
- Intermediate Support Engineer specializing in Audio-Visual technologies for Fitch Group, providing support for events and managing AV deployments in London office.
Responsibilities
- Serve as an Audio-Visual SME for Cisco AV including deployment, integration, incident management and support for internally and externally hosted events
- Provide concierge level support and management for C-level and corporate-wide events
- Plan and execute town halls, board meetings, training, and hybrid events from setup through completion
- Support Fitch’s AV strategy in alignment with business objectives and technological advancements
- Proactively monitor and manage Life Cycle Management for all AV infrastructure and software
- Oversee the installation and maintenance of Cisco AV systems in conference rooms, collaboration spaces, and large-scale build outs
- Monitor and support day-to-day AV related service requests
Requirements
- 5+ years of progressive experience in AV technologies with a focus on Cisco and Microsoft Teams solutions
- Excellent troubleshooting and analytical abilities
- Experience supporting VIP conferencing needs
- Strong project management and stakeholder engagement skills
- Outstanding communication, presentation, and interpersonal skills
- Has a passion for learning and adopting new AV Technologies
Benefits
- Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
- Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
- Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
- Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
- Inclusive Work Environment : A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
- Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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