Account Manager at tech company in Guadalajara ensuring smooth client account management and growth opportunities post - sales. Balancing communications and support while facilitating deployment and platform usage.
About the role
- Account Manager responsible for managing client relationships in banking/financial technology at Fiserv. Collaborating with cross-functional teams to ensure quality delivery of products and services.
Responsibilities
- Serve as primary operational contact for assigned client accounts, owning day-to-day issue resolution and escalation.
- Coordinate cross-functional Fiserv teams to deliver and maintain product and service commitments.
- Track service delivery against SLAs and drive corrective actions to improve client satisfaction.
- Oversee onboarding, implementations and project governance for assigned accounts.
- Identify operational risks and lead remediation plans to reduce service interruptions.
- Surface revenue or renewal opportunities to Relationship Managers through ongoing client engagement.
Requirements
- 3+ years’ experience supporting banking or financial technology clients.
- 2+ years’ experience managing client relationships or service delivery for multiple stakeholders.
- 2+ years’ experience coordinating cross-functional project work or implementations.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word) with experience producing client reports or executive presentations.
- Ability and willingness to travel 10–25% of the time.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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