Hybrid IT Process Analyst

at First Division Consulting, Inc

• Job title: IT Process Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ITSM
• Location requirements: Hybrid, Quantico, United States

About the role

• IT Process Analyst supporting the implementation and maturation of ITIL processes for the Department of Defense. Collaborating with stakeholders to ensure excellence in IT service management documentation.

Responsibilities

• Provide support and contribute subject matter expertise to the preparation and evaluation of technical documents, papers, studies, analysis, and briefings in support of IT service management
• Actively contribute process improvement and oversight ideas to one or more working groups of ITSM practitioners in support of Government goals and requirements
• Document processes, procedures, service levels agreements, critical success factors, performance work instructions, and process workflows in a collaborative team environment
• Ensure timely, active communication between Government stakeholders and internal stakeholders
• Utilize Microsoft Office products including Teams, Word, PowerPoint, Excel, and Visio to create and deliver documentation, workflows and presentations
• Maintain documentation control using SharePoint
• Participate in weekly and/or daily meetings
• Must be local to the Quantico, VA area with ability to attend meetings as required at customer or First Div site, up to three days per week with day before notice.

Requirements

• Bachelor of Science or Bachelor of Arts degree in a Business Management, IT, or other relevant discipline from an accredited college/university
• Minimum of 3 years of experience supporting service management
• Must possess or be able to immediately obtain ITIL4 Foundations Certification
• Must possess DoD Secret clearance
• Excellent writing and communication skills
• Above average skills with MS Office programs including Teams, Word, PowerPoint, Excel, and Visio
• Well organized, self-motivated individuals able to manage work to meet deadlines
• Ability to work independently with minimal oversight, as well as demonstrate exceptional written and oral communications skills
• __Preferred Skills__
• IT or ITSM experience
• Experience using BMC Remedy tool
• United States Marine Corps experience is a plus

Benefits

• **Medical, dental, vision, life insurance, STD, LTD, holidays, PTO and 401(k) plan with company match.**