Transport Administrator working with customers and suppliers to ensure efficient transport operations. Handling issues, managing bookings, and providing proactive solutions in logistics.
About the role
- Case Administrator managing arbitration cases, ensuring timely progress and compliance with applicable rules and procedures while providing customer service. Role involves collaboration and analytical skills in a hybrid work environment.
Responsibilities
- Manages assigned docket of cases, with responsibility to ensure that all case activities proceed timely and accurately
- Utilizes the ODR Portal and internal docket management programs
- Analyzes assigned cases for accuracy and completeness, and anticipates and resolves issues that may arise during the course of the case
- Acts as liaison between parties and arbitrators to facilitate resolution of pre-hearing motions and requests
- Ensures that motions for the panel are addressed in a timely manner and monitors case-related reports to ensure compliance with deadlines and expectations
- Analyzes, summarizes and makes recommendations on administrative motions for decision by the Director, with limited assistance
- Advises panel as to procedural matters and provides guidance on FINRA's arbitration rules and procedures, with limited assistance
- Answers parties’ pre and post award inquiries orally and in writing
- Provides excellent customer service, and responds to customer complaints orally and in writing
- Attends hearings when necessary to observe arbitrators and fairness of the proceedings
- Drafts and serves awards in a timely manner, disposing of all issues submitted for resolution with limited assistance
- Closes cases by award in a timely manner and ensures that they are closed with financial accuracy
- Evaluates arbitrator performance
- Monitors post-award litigation
- Initiates disciplinary referrals
- Demonstration of FINRA’s values
- Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity
Requirements
- Bachelor’s degree and 4 years of related experience or equivalent combination of education and experience; JD strongly preferred
- Expertise using a desktop computer with the full suite of electronic office applications and other office equipment
- Strong knowledge of electronic docket management programs and web-based Portal systems a plus
- Excellent customer service, interpersonal, and written and verbal communication skills required
- Must be highly organized and able to perform multiple tasks efficiently and accurately, in a fast-paced environment and under tight time constraints
- Must function effectively in a team environment and work with others to meet deadlines
- Strong work ethic, positive attitude, and professional demeanor
- Strong communication, time management, organizational, and attention to detail skills
- Candidate must demonstrate discretion and sound judgment, due to the confidential nature of the work
- Strong leadership skills required
Benefits
- Comprehensive health, dental and vision insurance
- Basic life and accidental death and dismemberment insurance
- Supplemental life insurance
- Short- and long-term disability
- Long-term care insurance
- Business travel accident insurance
- Legal insurance
- 401(k) plan with company match
- FINRA-funded retirement contribution
- Tuition reimbursement
- Commuter benefits
- Adoption assistance
- Backup family care
- Surrogacy benefits
- Employee assistance programs
- Wellness programs
- 15 days of paid time off
- 5 personal days
- 9 sick days
- Two volunteer service days
- Military leave
- Jury duty leave
- Bereavement leave
- Voting and election official leave
- Care of family member leave
- Childbirth and parental leave
- Nine paid holidays
Job title
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Experience level
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Degree requirement
Location requirements
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