IT Service Desk Administrator handling technical support for users at Orica. Requires bilingual skills in Spanish and English in a hybrid work environment.
About the role
- Leader for Premier and Branch Banking at Truist optimizing performance and driving operational initiatives across multiple locations. Overseeing field operations and managing workforce planning and Financial Inclusion teams.
Responsibilities
- Partner with Head of Premier and Branch Banking to drive CSBB strategy execution across delivery channels and segment to achieve TFC’s ROTCE targets.
- Works cross-functionally as the Premier & Branch lead with Digital, Product, Strategic Execution, and Channel Executives to ensure successful delivery on the CSBB strategy.
- Responsible for P/L administration including budgeting, forecasting and analysis. Monitor P/L performance and identify opportunities to enhance profitability.
- Leads Premier & Branch field operations and ensures the successful execution of initiatives and operational practices that enhance efficiency and client experience.
- Design and deploy effective tactics to achieve operational targets, monitor metrics and implement continuous improvement.
- Direct and oversee the Premier Solutions Delivery organization responsible for growing the Premier Potential to Premier Segment growth
- Direct and oversee Branch workforce planning, which includes workforce strategy/design, managing the staffing plan for all branches, implementing teammate retention programs, branch forecasting and scheduling, and managing salary expense.
- Direct and oversee Financial Inclusion team (includes CRA and Mortgage Home Ownership Program)
- Lead Grow Purple branch transformation strategy execution, approach and design, drive effective change management and ensure timely execution and delivery of results.
- Serve as a key liaison with TD&O, HR, Finance, CREW, Corporate Security and fraud management to optimize execution effectiveness and client experience.
- Inspire and build an equitable and inclusive environment for all teammates and foster a culture of collaboration, accountability, continuous improvement and high-performance and professional development.
Requirements
- Bachelor’s degree in Business Administration, Finance, or a related field
- 10+ years of leadership experience in the financial services industry or other related business
- Experience managing cross functional areas with direct/indirect reports (e.g. risk, finance, marketing, operations)
- Knowledge of industry and competitor products/services
- Excellent communication, problem-solving, quantitative, interpersonal, and stakeholder management skills.
- Experience leading large, geographically dispersed teams in a dynamic and fast-paced environment.
- Ability to translate and present complex data in a manner that educates, enhances understanding and influences decisions
- Demonstrated proficiency in computer applications such as Microsoft Office software produces
Benefits
- medical
- dental
- vision
- life insurance
- disability
- accidental death and dismemberment
- tax-preferred savings accounts
- 401k plan
- no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status)
- 10 sick days (also prorated)
- paid holidays
- defined benefit pension plan (depending on the position and division)
- restricted stock units (depending on the position and division)
- deferred compensation plan (depending on the position and division)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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