IT - Support/Systemadministration role at GLP medical services GmbH in Hamburg. Responsible for customer support and IT system operations.
About the role
- M365 Support Administrator providing technical support and administration for Finning’s Microsoft 365 cloud suite. Collaborating with internal teams and supporting third-party services integrated with M365.
Responsibilities
- Provide strategic guidance to optimize delivery of Finning’s M365 configurations globally.
- Liaise with regional IT infrastructure teams to unify service architecture.
- Create documentation and support procedures for projects that utilize M365.
- Provide functional and technical M365 and SharePoint support to the business community.
- Monitor ServiceNow ticket queues and provide timely support
- Analyze the design and assist in the implementation of new technologies that integrate or inter-operate with M365 features.
- Ensure 3rd party products are integrated optimally with core infrastructure items.
- Proactively investigate new feature sets within the M365 and SharePoint product offering emerging technologies
- Communicate with stakeholders on tenant additions and changes coming from Microsoft that may impact their accountability and remedy any concerns raised.
Requirements
- A minimum of 3 years of experience operating in a help desk environment and supporting and troubleshooting M365
- Experience with Active Directory, Azure Active Directory and M365 Admin platforms
- 3+ years’ experience administering M365 tenants
- Minimum 3 years’ experience working collaboratively with other developers, technical analysts, vendor partners, business, and operational staff
- 3+ years of experience in the development of business requirements and translating those business needs into functional and technical requirements
- At least 3+ years of experience administrating SharePoint Online, M365 platform (e.g., Teams, Power Platform, OneDrive, Outlook, etc.)
- 4+ year technical degree in an IT related field
Benefits
- Great people and place to work with a hybrid work opportunity
- Career advancement and training opportunities
- Pension and employee stock purchase plans with company contributions
- Extensive health benefits including group medical and dental benefits, and short-term and long-term disability benefits
- An annual bonus as part of the total compensation package
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