Adjunct Faculty teaching remotely in the Doctor of Management in Community College Policy and Administration program. Responsible for engaging students and guiding their learning with emphasis on mentorship and collaboration.
About the role
- M365 Support Administrator providing technical support and administration for Finning’s Microsoft 365 cloud suite. Collaborating with internal teams and supporting third-party services integrated with M365.
Responsibilities
- Provide strategic guidance to optimize delivery of Finning’s M365 configurations globally.
- Liaise with regional IT infrastructure teams to unify service architecture.
- Create documentation and support procedures for projects that utilize M365.
- Provide functional and technical M365 and SharePoint support to the business community.
- Monitor ServiceNow ticket queues and provide timely support
- Analyze the design and assist in the implementation of new technologies that integrate or inter-operate with M365 features.
- Ensure 3rd party products are integrated optimally with core infrastructure items.
- Proactively investigate new feature sets within the M365 and SharePoint product offering emerging technologies
- Communicate with stakeholders on tenant additions and changes coming from Microsoft that may impact their accountability and remedy any concerns raised.
Requirements
- A minimum of 3 years of experience operating in a help desk environment and supporting and troubleshooting M365
- Experience with Active Directory, Azure Active Directory and M365 Admin platforms
- 3+ years’ experience administering M365 tenants
- Minimum 3 years’ experience working collaboratively with other developers, technical analysts, vendor partners, business, and operational staff
- 3+ years of experience in the development of business requirements and translating those business needs into functional and technical requirements
- At least 3+ years of experience administrating SharePoint Online, M365 platform (e.g., Teams, Power Platform, OneDrive, Outlook, etc.)
- 4+ year technical degree in an IT related field
Benefits
- Great people and place to work with a hybrid work opportunity
- Career advancement and training opportunities
- Pension and employee stock purchase plans with company contributions
- Extensive health benefits including group medical and dental benefits, and short-term and long-term disability benefits
- An annual bonus as part of the total compensation package
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