Ecommerce Operations Specialist managing product presentation and promotions across digital channels for cannabis brands. Focused on optimizing conversion rates, customer experience, and collaboration with various teams.
About the role
- E-Commerce & Reverse Logistics Supervisor overseeing logistics and operations at Ferragamo warehouse in Secaucus. Ensuring order fulfillment, returns, and collaboration with cross-functional teams for excellence.
Responsibilities
- Hands-on operational oversight + active supervision
- Monitoring picking, packing, and shipping workflows
- Overseeing return processing & inspections
- Coaching associates in real time
- Ensuring safety compliance and SOP adherence
- Resolving live operational issues (short picks, damages, carrier delays)
- Quality control checks
- Balancing labor between outbound & reverse logistics
- Systems management + coordination + reporting
- WMS / ERP inventory updates
- KPI tracking (return rates, cycle time, productivity)
- Performance reporting
- Scheduling and workforce allocation planning
- Email coordination with customer service and sales
- Investigating order discrepancies
- Compliance documentation
Requirements
- 3+ years of experience in a omni channel warehouse, preferably in a luxury or fashion environment.
- Proficiency in WMS/ERP systems and Microsoft Office Suite.
- Strong organizational and communication skills.
- Strong understanding of return processes and inventory/quality control.
- Physical requirements: lifting at least 50 lbs.
- Ability to work OT and weekends during Peak Shipping Periods.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
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Experience level
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Degree requirement
Tech skills
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