Director of Sales & Marketing responsible for strategic leadership and execution for The Midland and The Wade Hotels. Leading sales and marketing efforts to drive revenue in the Chicago market.
FG
Hybrid Customer Success Consultant – Retention
Posted 1 hour ago
About the role
- Customer Success Consultant managing client relationships for Farmácias APP after onboarding. Enhancing customer experience through consultative post-sales activities and engagement strategies.
Responsibilities
- Manage a portfolio of active customers after onboarding;
- Perform consultative post-sales activities, not just reactive support;
- Conduct follow-up meetings (check-ins) with customers;
- Monitor customer success metrics;
- Identify churn risks and take preventive action;
- Advise customers on best practices, strategies and optimizations;
- Log interactions, action plans and status in the CRM;
- Work collaboratively with cross-functional teams;
- Identify upsell and cross-sell opportunities;
- Sell ad space and sponsorships to pharmacies (Media Kit);
- Support retention and reactivation campaigns;
- Contribute to process improvements and playbooks.
Requirements
- Previous experience in Customer Success, Post-Sales or B2B account management/support;
- Experience with CRM systems and customer follow-up routines;
- Basic knowledge of e-commerce, marketplaces or SaaS;
- Experience with business metrics/KPIs;
- Comfortable with digital tools and data;
- Experience in customer retention and account expansion;
- Experience working in startups or technology companies;
- Experience with onboarding and process automation;
- Ability to read and interpret metrics and reports.
Benefits
- Food allowance
- Meal voucher
- Health insurance
- Dental insurance
- Life insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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