Enhance Farfetch customer experience for valuable clients in the Private Client department. Focus on growing the top clientele while managing a dedicated team in New York.
Responsibilities
You will work with the PC leadership team to establish vision and build regional and global strategy in Private Client
You will set and manage goals for a team of Senior Stylists, Stylists and Assistants, meeting with them to review performance against set goals
You will develop the team, providing guidance and direction to help improve their sales techniques and general client management
You will analyze sales reports, client books and client engagement/travel budgets
You will work on customer acquisition strategies and projects, using professional and personal networks
You will work with the Brand Marketing team on events, brand collaborations and partnerships to attract more top tier customers
You will promote clienteling efforts that focus on growing and retaining our top clients
You will work with the global Merchandising team to ensure maximum knowledge of forthcoming stock availability for customer benefit
You will maintain general level of market competitor awareness on and off line through reference to other websites and editorial, and seasonal comparative shops
You will attend brand events to aid in the development of the business and act as a Farfetch brand ambassador
You will maintain basic team management standards with timekeeping, expense reporting, scheduling, and new hire training
You will participate and present during All Hands monthly meetings, North America manager meetings, internal gatherings and global gatherings
You will assist Director in annual PMP process
Requirements
You have sales leadership experience in a related industry
You have managed a team of direct reports
You have commercial awareness with history of exceeding goals
You have experience managing the business development process, as it pertains to sales executives and organizational/departmental goals
You are well-versed in Salesforce and Excel
You are highly strategic, with experience presenting at all levels
You are able and willing to travel when necessary
Benefits
Medical, dental, vision, with flexible spending account
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