Customer Care role enhancing client satisfaction and relationships for a rapidly scaling FinTech startup based in Lisbon. Collaborating with various teams and managing customer interactions via chat.
About the role
- Customer Service Advisor at Farfetch connecting consumers and partners in luxury fashion. Responsible for ensuring high customer service levels through various communication channels.
Responsibilities
- Respond to Customer Inquiries through several channels (Chat, Email and Telephone);
- Provide information with regards to products and services and other related inquiries;
- Be the face of Farfetch to our customers and partners alike.
Requirements
- Experienced in customer service (1 year), in a fashion environment;
- Fluent in English and French (mandatory);
- Proficient in the use of IT systems, both customer service specific and windows packages;
- Experience with written skills;
- Experience with listening;
- Knowledgeable of fashion/fashion brands;
- Exceed customers' expectations.
Benefits
- Health insurance for the whole family, flexible working environment and well-being support and tools;
- Extra days off, sabbatical program and days for you to give back for the community;
- Training opportunities and free access to Udemy,;
- Flexible benefits program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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