Sales Manager involved in day-to-day hospitality sales activities for Village Hotels and developing new leads while maintaining existing client relationships.
Responsibilities
Engage in day-to-day sales activities, including telemarketing, sales calls, hotel visits, virtual presentations, and entertainment.
Identify, pursue, and develop new sales leads and prospects to grow the client base.
Build and maintain strong relationships with existing clients to foster loyalty and repeat business.
Promptly handle leads, inquiries and provide suitable solutions to clients.
Utilize property management systems, CRM tools, and loyalty platforms to manage accounts and track activities.
Collaborate with the Operations team to ensure exceptional guest experiences.
Attend client events and provide assistance as needed.
Ensure timely responses and communication with clients.
Gather and provide publicly available market information to stay informed.
Regularly update superiors and the team on activities and market information.
Achieve monthly sales targets to meet overall cluster budget.
Regularly review the account portfolio, analyzing the performance of each account, and presenting action plans to management.
Follow up with clients whose payments are outstanding and long overdue.
Perform other duties assigned by supervisor diligently and professionally.
Requirements
Bachelor’s degree / Diploma in Business, Marketing, or Hospitality Management
0–4 years of hospitality sales experience
Ability to manage and support corporate and group accounts
Strong negotiation and communication skills
Knowledge of hospitality CRM systems (e.g., Opera, Delphi)
Ability to meet and exceed sales targets
Assist in preparing proposals, contracts, and reports
Good organizational and time management skills
Ability to build and maintain client relationships
Benefits
Engage in day-to-day sales activities, including telemarketing, sales calls, hotel visits, virtual presentations, and entertainment.
Identify, pursue, and develop new sales leads and prospects to grow the client base.
Build and maintain strong relationships with existing clients to foster loyalty and repeat business.
Promptly handle leads, inquiries and provide suitable solutions to clients.
Utilize property management systems, CRM tools, and loyalty platforms to manage accounts and track activities.
Collaborate with the Operations team to ensure exceptional guest experiences.
Attend client events and provide assistance as needed.
Ensure timely responses and communication with clients.
Gather and provide publicly available market information to stay informed.
Regularly update superiors and the team on activities and market information.
Achieve monthly sales targets to meet overall cluster budget.
Regularly review the account portfolio, analyzing the performance of each account, and presenting action plans to management.
Follow up with clients whose payments are outstanding and long overdue.
Perform other duties assigned by supervisor diligently and professionally.
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