Customer Communication Specialist at VINELLO handling inquiries via email. Solving customer issues with a structured approach in the E - Commerce wine industry.
About the role
- eCommerce Specialist managing online sales and operations for motorsport-related e-commerce sites. Analyzing performance data and enhancing user experience to drive sales growth.
Responsibilities
- Assist in the daily management of e-commerce operations, including product launch co-ordination, collection and merchandise story management, briefing creative content requirements and website maintenance.
- Help manage the websites to ensure that fans can find the products they are looking for, and products are correctly merchandised within listings and search results.
- Monitor and analyse e-commerce metrics such as sales performance, traffic, and conversion rates. Generate reports and provide insights to the team to support data-driven decision-making.
- ‘Walk the site’ daily to pick up on any errors or inconsistency within the user journey and address.
- Support the creation and management of digital content in line with marketing calendars, including marketing campaigns, promotional banners, email and marketing copy. Ensure content is accurate, engaging, and aligned with brand guidelines.
- Liaise with partners and digital marketing teams to assist in the execution of digital marketing campaigns, including email marketing, social media promotions, and online advertisements. Help track and report on campaign performance.
- Work closely with cross-functional teams, including marketing, operations, merchandising and buying to ensure alignment on eCommerce initiatives and projects.
- Stay updated on e-commerce trends, industry developments, and competitor activities. Share relevant insights with the team to support strategic planning and innovation.
- Assist in partner contact to support coordination of marketing, trading and traffic management to drive revenue growth.
Requirements
- 1-3 years of experience in e-commerce, retail, or a related field, with a focus on online sales and operations.
- Bachelor’s degree in Business, Marketing, E-Commerce, or a related field (Desirable)
- Familiarity with e-commerce platforms and web analytics tools.
- Strong analytical skills, with the ability to interpret data and generate actionable insights.
- Excellent communication and organizational skills, with attention to detail.
- Ability to work effectively both independently and as part of a team.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other relevant software.
- Experience with digital marketing and content management systems is a plus.
- A love for sport is a big benefit.
Benefits
- Culture: Join a team here you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes.
- Benefits: At Fanatics, we’re dedicated to supporting you in all aspects of work and life; as such we offer a range of competitive benefits tailored to each country in which we operate. Specific details regarding the benefits package applicable to your location will be shared and discussed during the interview process.
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