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About the role
- Counselor assessing eligibility for financial assistance programs for uninsured patients. Conducts outreach, enrollment, and provides support while maintaining accurate patient documentation.
Responsibilities
- The Patient Assistance Counselor is responsible for the accurate and timely assessment of uninsured and underinsured patient referrals to determine eligibility for financial assistance programs.
- Conducts patient outreach and enrollment activities, reviewing, and processing financial assistance applications, and determining eligibility based on established criteria.
- Ensures accurate documentation of patient interactions, calculates household income and assets to determine award levels, and collaborates with internal teams and external partners to facilitate timely support.
- Participates in process improvement initiatives and supports special projects aligned with organizational goals.
Requirements
- High school diploma or equivalent.
- Minimum of two years of experience in a medical business office, healthcare setting, or comparable environment required.
- Proficient in Microsoft Office Suite.
- Knowledge of basic business math principles, including calculations and percentages with ability to interpret financial statements and tax returns.
- Certified Application Counselor (CAC) designation through the Centers for Medicare and Medicaid Services required within three months of the first available CAC training period after hire.
Benefits
- Maintain accurate and up-to-date records of financial assistance applications, financial documentation, and patient correspondence.
- Health insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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