Field Recoveries Manager at FairMoney responsible for leading loan recovery operations. Directing strategies to ensure timely recovery and compliance with regulatory standards.
Responsibilities
Develop and execute field recovery strategies to reduce Portfolio at Risk
Set clear field targets, KPIs, zonal recovery plans, and daily activity expectations for teams.
Oversee the coordination of borrower visits, skip-tracing, location validation, and recovery escalations.
Approve restructuring or settlement offers based on delegated authority.
Track and report field activities using digital tools.
Ensure recovery processes adhere to CBN Consumer Protection Regulations, credit risk guidelines, and ethical collection practices.
Conduct periodic audits of field actions to prevent misconduct, fraud, or undue customer harassment.
Recruit, train, and supervise field recovery officers, zonal supervisors, and contract agents.
Work with Credit, Collections, Risk, Legal, Operations, and Customer Service to ensure holistic case management.
Liaise with community leaders, law enforcement, and local authorities when required and permitted.
Prepare recovery performance reports to senior management.
Improve field recovery processes, route planning, customer tracking, and reporting structures.
Develop and implement SOPs for field escalations, repossessions, and collateral realization.
Requirements
Bachelor’s degree in business, Finance, Economics, Accounting, or a related field (MBA or professional certification is an added advantage).
7–12+ years of experience in field recovery within financial lending industry.
Minimum of 2-3 years in a senior leadership or field supervisory role.
Familiarity with CBN Microfinance Guidelines, debt recovery laws, and ethical collection standards.
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