Incident Manager role for 4CAD Group focusing on client's service continuity and quality assurance. Collaborating with teams to manage incidents and improve processes in a hybrid environment.
About the role
- Kfz-Schadenmanager coordinating accident damage claims for fairforce Legal-Tech startup. Handling communication with clients, insurers, and organizing network partners throughout the claims process.
Responsibilities
- You coordinate a seamless process for accident victims: from documenting the damage to successfully asserting all claims
- You communicate in writing and by phone with clients, insurers, partners and authorities
- You enforce all claims of our fairforce clients using modern legal‑tech tools
- You organize and arrange appraisers, rental cars and other network partners
- You support our clients empathetically and with a solution‑oriented approach during a difficult and exceptional situation
Requirements
- At least 2 years of experience handling motor vehicle accident claims (proof required)
- Proficient with laptops and common software applications
- Strong communication skills and enjoyment of teamwork — working in single offices bores you
- Customer‑oriented, structured and solution‑focused way of working
- At least 1 year of experience in customer consulting (preferred)
Benefits
- Performance‑based salary with attractive additional bonuses
- 28 days annual leave + training days
- Company pension plan
- Capital‑forming payments (vermögenswirksame Leistungen)
- Tax‑free fringe benefit of €50
- High‑performance company laptop
- Childcare subsidy / kindergarten allowance
- Company bike (JobRad) / public transport ticket (JobTicket)
- Premium gym membership
- Your workplace surrounded by greenery with a view of the Karl‑Heine Canal. Equipped with a professional kitchen, roof terrace, garden, boat mooring and a canoe available for free use
- Flexible workstation setup with ergonomic chairs and height‑adjustable desks, state‑of‑the‑art computers, monitors and accessories
- Excellent transport links (S‑train, tram, bus, bicycle parking)
- Shopping and a wide range of restaurants within walking distance
- A team that supports and values one another
- Easy-to-plan appointments with flexitime between 08:00–20:00
- Simple and fair time tracking with convenient crediting options
- Your weekends stay free! Office hours are Monday to Friday
- Remote work / home‑office option
- Company events (lectures, barbecues, cooking, boating, movie nights, Christmas and summer parties…)
- Free drinks (coffee/tea/water)
- Team pizza on Wednesdays
- Subsidized training and development opportunities based on your interests
- Exciting advancement opportunities in a growing company for your perfect start: clear onboarding plan including introductions to all departments and a personal mentor
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Assistant Manager responsible for invoice processing and accounts payable in a finance team. Requires 6 - 9 years of experience and proficiency in Oracle NetSuite ERP.
Databricks Data Engineer responsible for building and optimizing scalable data pipelines using Databricks. Requires strong experience in data engineering and distributed data processing.
Area Manager leading global accounting operations, overseeing financial close cycles and compliance across multiple regions. Strategically managing process excellence and team development in finance operations.
Surface Access Integration Manager at Heathrow, ensuring cohesive delivery and stakeholder engagement for the Expansion Programme. Leading integration efforts to support sustainable growth and regulatory success.
Leader de tribu guidant les équipes chez Doxallia pour maximiser la valeur des produits de gestion documentaire. Définir la vision produit, piloter la performance et développer les compétences des collaborateurs.
Bridge Department Manager leading structural engineering projects for transportation in Eastern Pennsylvania. Managing design and inspection teams while ensuring project success and client satisfaction.
Revenue Cycle Manager overseeing revenue cycle processes for UT Le Bonheur Pediatric Specialists. Ensuring compliance and optimizing performance for financial operations.
Universal Escalations Case Manager specializing in customer issue resolution at HP. Owning complaints end - to - end and ensuring customer satisfaction with expert knowledge.
Manager overseeing a team of project engineers delivering controls and software solutions for New Generation Projects across North America. Guiding strategy, execution, and innovation within Thermal Power Solutions.