Sr. Manager of Cloud Operations driving cloud infrastructure implementations for Extreme Networks. Leading a talented team to ensure reliable, scalable solutions across diverse cloud environments.
Responsibilities
Build and expand the Cloud Operations team at Extreme’s Ireland office.
Lead cloud infrastructure implementation and optimization across AWS, GCP, and Azure for reliability, security, and scalability.
Manage and optimize middleware services, including PostgreSQL, Ignite, Redis, Elasticsearch, Flink, ClickHouseDB, RabbitMQ, and Kafka.
Serve as the primary escalation point for production issues during EU daytime hours, ensuring timely resolution and root cause analysis.
Resolve customer-reported issues and production incidents in collaboration with Support, Development, and QA teams.
Provide technical leadership on cloud infrastructure design, performance tuning, and operational improvements.
Ensure production operations meet security and compliance standards (ISO 27001, 27017, 27701, SOC 2, StateRAMP, FedRAMP).
Review new service designs and deployments to ensure security and compliance before production rollout.
Work with remote teams in the US, Canada, China, and India to deliver continuous 24x7 cloud service operations.
Scale the Cloud Operations team by developing domain experts and future leaders.
Analyze service performance, identify bottlenecks, and execute improvement plans.
Improve service availability, scalability, and monitoring through automation, tooling, and process enhancements.
Foster cross-regional collaboration to maintain operational excellence across time zones.
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