Senior Manager leading customer strategy for Expedia Group's flagship brands. Driving customer acquisition, retention, and enhancing engagement across cross-functional teams in the travel industry.
Responsibilities
Lead strategies that drive customer acquisition and retention
Deepen customer engagement and enhance the end-to-end experience across key customer segments
Identify customer needs, set clear priorities, and turn insights into simple travel experiences
Collaborate across a highly matrixed organization with marketing, product, supply, and operations teams
Requirements
Bachelor’s degree and 8+ years of experience or Master’s degree and 6+ years of experience
Demonstrated experience in strategy and project execution
Strong track record in shaping and executing customer-centric strategies in a B2C context
Ability to balance strategic thinking with a bias for action on execution
Can lead, run & mobilize multiple stakeholders including top executives
Ambitious, self-aware, and high-ownership mindset
Excellent problem solver with ability to synthesize and present complex concepts
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