Experience Manager ensuring exceptional experiences for employees and guests at Cushman & Wakefield. Partnering with internal teams to enhance workplace service and lead hospitality training.
About the role
- Senior Change Manager modernizing change enablement program across data center operations at Switch. Leading the transition to a decentralized model and ensuring auditable changes.
Responsibilities
- Lead the transition to a decentralized, asynchronous change enablement model
- Define and maintain policies for Standard, Normal, and Emergency changes
- Establish decision rights, escalation paths, and exception handling processes
- Design and implement a risk-based framework with clear controls and go or no-go criteria
- Develop and maintain program documentation including MOP and SOP standards, templates, and checklists
- Build and maintain a standard change catalog for repeatable, low-risk activities
- Facilitate review and approval processes for higher-risk or cross-domain changes
- Monitor adherence to change controls and address gaps or repeat issues
- Partner with cross-functional stakeholders to align maintenance windows and dependencies
- Track and report program metrics such as change success rate, emergency rate, lead time, and compliance
- Ensure audit-ready documentation and evidence trails for all changes
- Participate in post-change and post-incident reviews and translate lessons into updated standards
- Deliver training, office hours, and ongoing reinforcement to support adoption
- Complete required background checks and drug screenings for customer-specific deployments
Requirements
- 5+ years of experience in data center or critical operations environments
- 5+ years of experience in change management or change enablement programs
- Strong working knowledge of ITIL change practices, including Standard, Normal, and Emergency models
- Experience designing governance frameworks and audit-ready controls
- Experience working with infrastructure changes including power, cooling, network, hardware, and cabling
- Experience writing clear, enforceable policies and operational procedures
- Strong written communication skills for structured, written-first decision making
- Proficiency with Microsoft Office tools including Outlook, Word, Excel, and PowerPoint
Benefits
- Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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