Senior Facility Manager providing strategic oversight of facilities management for Cushman & Wakefield. Leading operational continuity and compliance initiatives across multiple sites in India.
About the role
- Experience Manager ensuring exceptional experiences for employees and guests at Cushman & Wakefield. Partnering with internal teams to enhance workplace service and lead hospitality training.
Responsibilities
- Serve as the primary escalation point for workplace service teams, resolving employee and guest concerns promptly and effectively.
- Partner with Facilities, Janitorial, Design, Space Planning, Strategy, and Communications teams to implement programs that elevate the overall workplace experience.
- Gather and analyze Voice of the Customer insights to guide service improvements and align experience initiatives with client expectations.
- Lead hospitality training and drive “white‑glove” service standards, ensuring teams deliver high‑touch, professional support to employees and executives.
- Oversee workplace readiness by inspecting spaces, identifying issues proactively, and ensuring all areas meet client guidelines and service standards
Requirements
- Minimum of 5 years’ experience in hospitality, real estate services, customer experience, consulting, or related people‑centric fields
- Bachelor’s degree required
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Demonstrated ability to handle escalations, lead service teams, and uphold high service‑delivery standards
- Strong problem‑solving skills with the ability to analyze feedback, identify improvements, and enhance overall workplace experience
Benefits
- Being part of a growing global company
- Career development and a promote from within culture
- An organisation committed to Diversity and Inclusion
- Work-life balance for our people in an inclusive, rewarding environment
- Flexible and agile work environment focusing on technology and autonomy
- Continuous learning and development opportunities
- Comprehensive employee benefits program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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