Hybrid Supervisor, Preservation Operations – Field Services

at ServiceLink

• Job title: Supervisor, Preservation Operations – Field Services
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $55,000 - $65,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, United States

About the role

• Operations Supervisor managing performance and coaching staff in the mortgage services industry. Focused on client relationships and operational excellence within property preservation teams

Responsibilities

• Manage performance towards department goals, providing necessary coaching, training and corrective action when necessary
• Manage property preservation teams including but not limited to exception processing, bid processing, investor/insurer coordination, and first time vacant processing
• Work with supporting groups to assure operational excellence including but not limited to network management office, quality program office, change management office, training
• Be accountable for department profitability
• Work to increase revenue opportunity, control losses, and maintain staffing resources
• Develop and maintain relationships with clients, investors, and vendors
• Handle interviewing, hiring, and disciplinary needs of staff
• Manage time off requests of staff
• Perform all other duties as assigned by management

Requirements

• 3-5 years of leadership experience
• The ability to coach your team
• The ability to multitask
• The ability to work independently as well as within a team
• Polished customer service skills
• High School Diploma, prefer Bachelor's degree
• Intermediate to Advanced PC skills, typing, and Microsoft Office proficiency required

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• 401(k) plans
• Employee Stock Purchase Plan
• Paid vacation
• Paid sick time