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HP
Hybrid Senior Manager, Marketplace & Social Commerce Operations
Posted 4 hours ago
About the role
- Senior Manager, E-Commerce Operations leading the management of e-commerce channels and strategic development. Collaborating with teams for operational excellence and system optimization.
Responsibilities
- Lead the day-to-day management and strategic development of e-commerce channels
- Collaborate with cross-functional teams to develop Key Performance Indicators (KPIs)
- Optimize e-commerce operations, including product listings, logistics, messaging flows, and content quality control
- Support campaign planning, affiliate outreach, internal and external content development
- Support inventory management and fulfillment operations
- Develop and maintain reporting and analytics dashboards
- Own ongoing and ad hoc reporting and analytics
- Serve as a subject matter expert and internal consultant on TikTok Shop
- Lead operational management for future marketplace expansion
Requirements
- 3+ years operations experience with TikTok Shop, Shopify or other marketplace platforms
- Bachelor’s Degree (or equivalent experience)
- Proven ability to build Standard Operating Procedures (SOPs), systems, and scalable processes
- Analytical mindset with strong comfort in dashboards, spreadsheets, and reporting
- Strong understanding of e-commerce platforms, affiliate ecosystems, and marketplace operations
- Strong understanding of analytics and how channel financials impact business outcomes
- Strong business acumen and critical thinking skills
- Ability to operate cross-functionally and keep teams aligned
- Fast execution speed — comfortable making decisions with imperfect information
Benefits
- comprehensive and highly competitive benefits package
- variety of physical health benefits
- retirement and savings benefits
- caregiving benefits
- emotional wellbeing benefits
- transportation benefits
- "elective" benefits employees may select to best fit their needs
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